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011 972 8114/5

Refunds & Returns Policy

If you would like to return an item, send us an email stating the reason for the return. Return address details are found below. Given the nature of the products sold on this website all returns MUST BE unused and unopened (we adhere to strict health and hygiene conditions).

1. The goods must be unused
2. Goods must be in their original condition & packaging. 
3. Goods must be received back within 14 days from the day you receive your order. 

If we suspect that the goods have been used or any of the above conditions are not met, regrettably we reserve the right to return the goods without notice (and with re-shipping costs being the responsibility of the buyer). Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

A full refund will be made within 30 days from cancellation of the order, provided the goods are returned to us in their original condition (excluding postage & packaging). Refunds are made via bank transfer to the customer’s designated South African bank account - or for store credit where applicable. 

All Packages returned to us unclaimed via Courier will be subject to reshipping charges as defined on our delivery page.

Please use a courier, as Medi-Park cannot be held accountable for returned items not received back. All returned items are subject to a 15% restocking fee. Returns are the responsibility and expense of the customer.

Wrap your return in the same packaging in which you received it and enclose the packing slip. Return via courier (to-door, no post office returns will be collected/permitted).

98 Elgin Road
Kempton Park

Contact Information
Tel: 011 972 8114/5 (Admin/Account related queries) (Script order/queries) (Orders for online products only)


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